Orders are usually processed within 1-2 business days. Standard delivery takes 5-10 business days, while expedited shipping options are available at checkout. Oversized items will be shipped via LTL service, which could take 10-14 business days.

If your order hasn't shipped yet, please contact us immediately and we will update address. Once shipped, we can't make changes.

Customer is responsible for additional shipping fees including but not limited to re-delivery fee, storage fees, order cancellation fees, and rerouting fee.

Once your order ships, you will receive a tracking number via email. You can use this number to track your shipment in real time.

Please inspect your bike at the time of delivery and note any damages to the driver asap. Please contact us within 48 hours with photos. We will work quickly to resolve the issue.

• Standard Bikes are shipped 85% assembled in a durable box. Basic assembly is required. We recommend taking the bike to your local bike shop for professional assembly.
• Oversized Bikes or Bulk Orders may ship via LTL freight, delivered curbside. The carrier will contact to schedule a delivery window.

Bikes shipped via LTL freight and e-bikes can only be delivered within the 48 contiguous US states. At this time, we are unable to ship these items to Alaska, Hawaii, or international destinations.

We have a 14-day return policy. You may return items within 14 days of receipt. The items must be in new, unused condition with original packaging. Customers will be responsible for paying the return shipping fees and a 15% restocking fee on the returned items. The return shipping fee and restocking fee will be deducted from your refund amount. All fees are non-refundable.

To start a return, please can contact us at contact us. If your return is accepted and approved, we will send you the return shipping label, as well as instructions on how and where to send your package. For your own protection, we recommend using a shipping method that can be tracked and insured. Micargi Bicycles is not responsible for any loss or damages during transit. Additionally, please note that we do not offer scheduled pick-up services for your returns. Customers may arrange pick-up services via the selected courier’s website, if needed

Any returns where bicycles are damaged or lost during transit will be required to submit a claim to the responsible shipping company. No replacement bicycle or part will be shipped until the legitimacy is confirmed.

Please note that items sent back to us without first requesting and getting the RMA approved will NOT be accepted. Any items returned without an RMA number clearly printed on the outside of the package will also be returned to the sender.  

We will notify you once we’ve received and inspected your return and will let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please note it may take a few days for your bank or credit card company to process and post the refund to your account.

Exchanges

We do not offer exchanges. The best way to ensure you get what you want is to complete the return process for the item you would like to return. Once the return is processed and accepted, please make a separate purchase for the new item. Your items are not guaranteed in stock and will only be reserved for you once your return items have been processed and accepted.

Exclusions / Non-Returnable Items
Please note our warranty policy does NOT cover:

1. Normal wear and tear;
2. Paint damage and rust;
3. Lost items/parts or damaged keys;
4. Damage due to improper assembly or follow-up maintenance or lack of skill, competence or experience of the end user;
5. Improper maintenance, including follow-up maintenance;
6. Damage or failed use due to accidents, misuse, neglect, theft, or abuse;
7. Any modification/installation of components, parts, or accessories not originally intended or compatible with the bicycle as sold;
8. Any components that have been modified or tampered with, including but not limited to tires, brake pads, chains, lights, motors, battery packs, displays, controllers, etc.;
9. The battery warranty does not include damage from power surges, use of an improper charger, water damage, improper maintenance, or such other misuse or normal wear;
10. ALL warranties are void if the bike is used for any purpose other than the reasonable intended use of the bike.

Certain types of items cannot be returned, such as custom products (such as special orders or customized items) and items that have been modified. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch with us if you have questions or concerns about your specific item.